The Pink Palace
The Pink Palace
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Order within 13 Minutes
Details
Details
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Shipping & Delivery
Shipping & Delivery
We process all orders within 1-3 business days of purchase. Standard U.S. delivery time is about 14 days. For high-demand items, please allow an extra 5-10 days for production. Thanks for your patience while we get your order just right!
Satisfaction Guarantee
Satisfaction Guarantee
If you're not 100% satisfied with your purchase, please contact our support team and we'd be happy to make it right!
support@shopvelour.co
The Pink Palace
Hear from our customers...
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Great Customer Service!
Great company! customer support messaged back within minutes. Shipping was super fast too. gf loves it!
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perfect gift for my gf!
Highly recommended for anyone looking for quality.
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10/10
Consistent quality and great service every time. 10/10 Recommended
Here at Velour we offer an exclusive 30-day money back guarantee as well as Full-coverage shipping insurance for your peace of mind!
FAQ
How long will my order take to delivery
How long will my order take to delivery
We process all orders within 1-3 business days of purchase. Standard U.S. delivery time is about 14 days. For high-demand items, please allow an extra 5-10 days for production. Thanks for your patience while we get your order just right!
How do I track my order?
How do I track my order?
Your tracking number will be emailed to you within 1 business day after your order is shipped. Use it to track your package directly on the carrier's website.
Can I change my order?
Can I change my order?
Absolutely! If you need to change your size, color, or shipping address, please reach out to us immediately after placing your order. Once your order has been shipped, changes can't be made - but our team will always do their best to help
Do you ship on weekends or holidays?
Do you ship on weekends or holidays?
Our fulfillment team works Monday-Friday. Any orders placed on weekends or holidays will start processing on the next business day.
How do I Contact Support?
How do I Contact Support?
Your satisfaction is our priority. If you have any questions/concerns feel free to reach out to our team via Email. We will respond as quickly as possible!