Refund policy
Return & Refund Policy:
Effective date: July 27th, 2026
Thank you for shopping with Velour. We appreciate your business and strive to provide you with high-quality products. By completing a purchase, you acknowledge and agree to the following Return & Refund Policy.
All Sales Are Final Beyond 24 Hours Post-Purchase
At Velour, we do not accept returns or modifications beyond 24 hours after purchase. This policy is strictly enforced to maintain the integrity of our products and ensure that every item delivered is brand new and in its original condition.
Within the initial 24-hour window, refund requests are subject to internal review and may be approved at our discretion. Please note that in the event a refund is issued, it will cover the purchase price of the product only. All fees associated with shipping or shipping protection are non-refundable, as these services are allocated immediately upon the commencement of the fulfillment process.
Refunds
To be eligible for a refund, the item must meet the following criteria:
• The item must be received by the customer.
• The item must be unopened, unused, and in its original packaging with all seals intact.
Damaged or Defective Items
If you receive an item that is damaged or defective, please follow these steps:
1. Contact our support team at support@shopvelour.co within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and any supporting photographs.
Our support team will review your request and determine the appropriate course of action.
Returns
Returns will be accepted up to 30 days from the date of receipt of your order. If a return is approved, the item must be shipped to the manufacturer’s designated return address: 10171 N 19th Ave Suite 10, Phoenix, AZ 85021 US
All return shipping costs are the sole responsibility of the customer. Returned items may be opened or unopened, both are eligible for return, and must be in their original packaging with all seals intact.
Once your return is received, refunds will be processed within 10 business days. Please allow 7-10 business days for the refund to be credited back to your original payment method, depending on your bank's processing time.
Customers are encouraged to contact our support team prior to initiating any dispute or chargeback. Velour is committed to resolving customer concerns in good faith and encourages direct communication to achieve the best possible resolution.
Given this, any customer that files a fraudulent chargeback WILL BE HELD CRIMINALLY LIABLE FOR THEFT. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.
Thank you for shopping with us!
Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at support@shopvelour.co
Thank you for your understanding and for shopping with Velour.